SHIPPING

$15 Canada Wide Shipping via FedEx or Canada Post. We will select the courier that can get your order to you the quickest.


A Tracking Number will be provided to you via email, and can also be found under your Order History.


Please Note: We are not responsible for any Return to Sender shipments due to incorrect shipping address and/or failure to sign for your package. Should the order be returned to us, we will refund the value of the contents minus a 20% restocking fee - the shipping fee is not refundable. Should you require to have the order reshipped, an additional $15 shipping fee will apply - no exceptions.




PICKUP

Orders can be picked up free of charge at our Markham location. Please place your order online and select the Pick Up option - select the date and time you wish to pick up. Once your order has been placed, you will receive an email with pick up instructions (check your inbox and spam folder).

Pick Up Location: 6 Russell Stover Court, Markham, Ontario, L3P 8C3

Should you have any questions about your pickup or if you need to reschedule, please contact us!
Email: Info@thelashshop.com
Text/WhatsApp: (647) 797-3382

Please Note: Your order will be ready at your selected date and time. Please ensure to arrive on time. We will not be able to guarantee that your order will be available for pick up if you arrive at a different date/time.



AMENDMENTS AND CANCELLATIONS

Orders can be amended or cancelled if it has not been processed yet. Once the order has been processed, no further changes can be made.




DAMAGED AND/OR MISSING ITEMS

Damaged or missing items must be reported to us within 10 business days (from the date of receipt) to qualify for a replacement. Replacements or compensation will not be provided after 10 business days.




RETURNS, EXCHANGES AND REFUNDS

Products: Due to the nature of our products, we are unable to offer exchanges or returns. All products are final sale.


Courses: Students are granted instant access to the course content upon purchasing. As a result, all courses are final sale.