Shipping, Pick-Up & Returns

SHIPPING

All orders are shipped the next business day, excluding Holidays.

Orders are processed and shipped Monday to Friday.

 

CANADA SHIPPING

Standard Shipping: $15 Shipping via Canada Post Xpresspost (1-7 business days)

Expedited Shipping: $25 Shipping via Canada Post Expedited (1-5 business days)

Priority Shipping: $50 Shipping via FedEx (1-2 business days)

 

INTERNATIONAL USA SHIPPING

Standard Shipping: $25 CAD (~$18USD) Shipping via USPS (2-7 business days)

Expedited Shipping: $35 CAD (~$26USD) Shipping via USPS (2-4 business days)

Priority Shipping: $75 CAD (~$56USD) Shipping via FedEx (3 business days)

 

PICK-UP ORDERS

 

A pick-up date and time must be confirmed with a Customer Service Team Member before your order is ready for pick up. To arrange a pick-up date and time, please email: info@thelashshop.ca or text 647-797-3382. Orders will only be ready at the arranged time.

Pick-Up Location: 6 Russell Stover Court, Markham, Ontario, Canada, L3P 8C3

 

INTERNATIONAL USA SHIPPING - CUSTOMS & LOST ORDERS

  • We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser

  • If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

  • Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.

 

RETURNS

All Sales and Courses are FINAL SALE. No returns or exchanges - no exceptions! All defects must be reported within 10 days for replacement. No replacement or credit will be provided after 10 days.