COVID-19 is changing the way many of us operate our businesses. We have to implement new procedures to help minimize the risk of exposure to keep our clients, ourselves and our businesses safe. This is the new way of life!


As many businesses are re-opening, we compiled some resources to help Artists prep and re-organize their business operations for their re-opening. We will be updating this page as much as possible to ensure that we are providing as much information to you as possible!


We offer a COVID-19 Informed Consent Form that can be downloaded and customized.


HYGIENE PRACTICES

HAND HYGIENE

Proper hand hygiene will prevent the transmission of contact pathogens. Infectious diseases, such as salmonella and respiratory infections, can be spread by contaminated hands. Proper hand washing can prevent the spread of bacteria and viruses that cause disease. Hands must be washed before and after every client. 


Hand Washing and Sanitation: 

1. Wet hands with clean warm water. 

2. Apply soap and lather for at least 20 seconds.

3. Rub hands together and ensure to clean between fingers and under finger nails. 

4. Rinse hands with clean warm water. 

5. Dry hands with clean paper towel. 

6. Sanitize hands with alcohol-based sanitizer (60-90% alcohol). 

7. Put on gloves. 


Gloves eliminate skin-to-skin contact, preventing the transmission of potentially infectious diseases between Artist and Client. It is recommended to use nitrile gloves due to common latex allergies. Gloves are not a replacement for washing hands – hands must be washed first before putting gloves on. Gloves must be disposed of after every single client – they are not reusable.



HAND WASHING


HAND SANITIZING


HOW TO REMOVE GLOVES



FACE PROTECTION

Proper face protection will prevent the transmission of airborne pathogens. During an appointment, an Artist can be very close to the clients face. It is important to wear a mask to create, a barrier – preventing the artist from breathing on a client and to preventing the transmission of infections, bacteria, viruses and pathogens.


We recommend re-useable Face Masks as it's environmentally friendly. Face Masks must be washed daily, so it's ideal to keep a few on hand so you can alternate. 


HOW TO PUT ON A FACE MASK


HOW TO REMOVE A FACE MASK


RECOMMENDED DISINFECTANTS

All surface areas and tools must be disinfected after every client. Whenever possible, use disposable products to minimize the potential of exposure.


Avoid using the following:

• Bed Sheets

• Pillows

• Blankets

• Memory Foam Mattress for Beds


All surfaces must be disinfected with a Government Approved Disinfectant.


Surface Areas to Consider:

• Bed

• Light

• Chair

• Door Knobs

• Tables/Counters

• Bathroom (if used by client during the appointment)


OPERATIONS

EMPLOYEES

• Ensure all staff are aware of the new procedures

• Ensure that staff who present a risk do not come in (e.g. if they have symptoms, if they have come into contact with a person who has COVID-19, if they have a pending COVID-19 test, etc...)

• Arrange staff area/lunch room to allow for enough distance between each individual



APPOINTMENTS

• Should be staggered or working hours should be adjusted to minimize the number of people on the premises.

• Should be booked to minimize cross client contact

• Book enough time between each client to allow for the area to be disinfected and prepped



PREMISES

• All surface areas and tools must be cleaned and disinfected according to Personal Service Regulations

• Ensure high traffic and high touch areas are disinfected throughly and regularly

• Remove all porous surfaces such as pillow, blankets, rugs, etc... Every surface area must permit disinfecting



PRODUCTS AND TOOLS

• Disposable tools are encouraged

• Re-useable tools must be disinfected every use

• Disinfected re-useable tools must be stored in a manner that prevents contamination


Pre-Empt CS 20 is a great high level disinfectant that can be used to disinfect tweezers (Click Here)

Sterile Pouches for Storage (Click Here)


• Single use products are encouraged

• Products should be dispensed in a manner the prevent contamination of the source container



PHYSICAL DISTANCING MEASURES

• Limit the number of employees and clients on the premises

• Inform clients of new procedures (e.g. showing up on time, coming into the studio only when they are called/messaged)

• Post signs to remind of physical distancing

• Control flow of traffic (entrance and exit)

• No guests or waiting area

• Provide visible cues to direct clients, so they know where to line up and where to stand

• Install plexiglass/barrier in areas where physical distancing is not possible

• Remind clients and staff to maintain a 6 ft distance where possible

 • Encourage contactless payment



PERSONAL PROTECTIVE EQUIPMENT

• Masks should be worn by staff and clients on the premises

• Have new masks on site for both staff and clients

• Gloves must be used during all services

• Have hand sanitizer available and encourage its use



CLIENT SCREENING

Clients should be screened using the COVID-19 Informed Consent Form, Health Canada COVID-19 Symptoms and a Thermal Gun. If the client is determined to be a risk on the premises, the appointment should be cancelled immediately.


COVID-19 Informed Consent Form (Download Word Document)

List of Symptoms from Health Canada (Click Here)

List of Symptoms from Centre of Disease Control and Prevention (Click Here)

Purchase a Temperature Gun (Click Here)


Self Assessment posters can be put at the entrance of the premises to allow clients to self-assess prior to entering. You can find these posters on your local public health website


Example of Poster (Click Here)

CLIENT PROCEDURES

Upon booking, advise your clients of your new procedures so they know what to expect.


Screen the Client for Symptoms

List of Symptoms from Health Canada (Click Here)

List of Symptoms from Centre of Disease Control and Prevention (Click Here)


You may want to take the clients temperature prior to entering. A fever is considered as (as per Health Canada):

Adults: 38°C (100.4°F) and above (oral temperature)

Older adults: 37.8°C (100°F) and above (oral temperature)


An appointment should be cancelled immediately if their temperature shows that they are having a fever.


Purchase a Temperature Gun (Click Here)


Screen the Client for Exposure

Confirm if they have come into contact with anyone who has (1) come into contact with anyone who has tested positive for COVID-19, (2) come into contact with anyone who is currently waiting for COVID-19 results, (3) come into contact with anyone who has travelled outside of the city within the last 14 days and/or (4) come into contact with a Health Care worker


Client Forms

We recommend offering electronic documents to your clients to read and complete prior to attending their appointment. This will provide them with enough time to read everything thoroughly, ask any questions, and to come to the appointment prepared. In addition, offering electronic documents will minimize the amount of contact. If you are looking for a system that allows you to schedule appointments, send electronic forms, keep record of your forms, maintain client history, etc... We would recommend using jupiter (click here) - you can use code PARTNERTLS for a $15 discount.


We have created a Informed Consent Form for you to download and customize according to your business requirements. It may seem very repetitive, however, we have noticed over the years that clients don't really read everything. The repetition in the form will minimize the possibility of your client saying "I didn't see that, I wasn't aware of that, etc...". The goal is to be clear and transparent, so there is no room for miscommunication. Feel free to customize it and add your own policies in.


It is vital to keep records of your clients and the forms they sign for liability issues and COVID-19 tracking. Should there be a COVID-19 exposure, your local public health regulatory body will need to be provided with your clients information and service date for the purpose of tracing. Records only need to be kept for 30 days.




Mask

Masks are mandatory in many areas, exempting those who have a medical condition which wearing a mask would be a hazardous. Due to the nature of our services and the close proximity in which we work with our clients, it is highly recommended to ensure all clients wear masks during the service. As a Service Provider, you should also be wearing a mask.


Appointment

We recommend eliminating your waiting area to minimize the potential of cross contact with other clients. Advise clients to arrive on time (not early, or late). It is ideal to ask your client to stay outside until you call or message them to come in - this will provide you with time to disinfectant the studio and prepare for the next clients arrival.


Arrival

Clients should wash and sanitize their hands upon arrival. We recommend advising clients to avoid touching surface areas. It is also recommended to ask clients to refrain from bringing belongings to the appointment - keep it at a minimum.


EXAMPLE OF EMAIL TO CLIENT

Provide your clients with clear and concise instructions so there are no surprises on the day of the appointment!



EXAMPLE OF EMAIL


This is an email reminder for your appointment with [NAME] for [SERVICE] on [DATE AND TIME].


Please be advised of the following new procedures we have implemented due to COVID-19


Pre-Visit Informed Consent Form

Please sign and return the enclosed COVID-19 Informed Consent Form via email prior to coming to your appointment. You will not be seen unless this form is completed.


No Visitors

To adhere to social distancing and minimize the risk of exposure, we do not permit additional visitors.


Masks

Please wear a mask when you come for your appointment. Homemade cloth masks are acceptable. Mask must be worn during the appointment.


Arrival Screening

Your temperature will be taken using a thermal gun. If the screening indicates that your body temperature is in the range of a fever, your appointment will be cancelled immediately. A fee may apply if the appointment is cancelled.


Appointment

Appointments have been scheduled in a manner to minimize the likelihood of your contact with other clients and to allow us to disinfect and prepare the studio for your arrival. Please arrive on time and wait outside until you are instructed to come in - we will call you or text message you when you can come into the studio.


No Contact

We usually love hugs and handshakes, but due to the current situation, a smile will have to do :)


Hand Washing

You are required to wash and sanitize your hands prior to the appointment. Please do not touch any surface areas and avoid touching your face, eyes and mouth. Should you accidentally touch it, let us know and we will provide you with hand sanitizer.


Belongings

We want to minimize the amount of foreign items that are brought into the studio to minimize the potential of exposure. Please bring only what you need. No food or drinks will be permitted in the studio.


Please contact us immediately should you have any questions or concerns!


We would like to Thank You for your support and understanding during these unprecedented times! We look forward to your visit!

LASH EXTENSION PRACTICES

LASH EXTENSION STRIPS

According to Health Canada, COVID-19 can survive on contaminated surfaces for up to 72 hours on surface areas such as plastic. Lash Extensions are manufactured from a material called Polybutylene Teraphthalate - this is a plastic. It is very important not to re-use lash extension strips between clients! Lash Extension strips should be cut into sections and placed onto a surface area that permits disinfecting (e.g. ceramic or glass tile). Once the service is over, any remaining lash extensions should be disposed of and the tile should be disinfected before using again.



TWEEZERS

According to Health Canada, COVID-19 can survive on contaminated surfaces for up to 72 hours on surface areas such as steel. Our tweezers are steel implements that come into contact with the eye area, which is a point of entry for viruses. Tweezers must be disinfected after every use and should be stored properly when not used to prevent it from getting contaminated. A high level disinfectant, such as Pre-Empt CS 20, must be used to disinfect tweezers. Once they are disinfected, they should be stored in an enclosed space to prevent contamination - we like to use self seal sterile pouches.


It is beneficial to have a few pairs of tweezers on hand to ensure that you always have disinfected tools to work with.


Pre-Empt CS 20 is a great high level disinfectant that can be used to disinfect tweezers (Click Here)

Sterile Pouches for Storage (Click Here)



DESIGNATED WORK AREA

Designate a table/area where you can arrange your required  tools for the appointment. This will minimize you grabbing and touching everything during the appointment. It will prevent cross contamination and will allow you to work more efficiently.

LASH LIFT & TINT PRACTICES

LIFT, SET, TINT AND CONDITIONING LOTIONS

All products should be dispensed in a manner that will prevent contamination. Never double dip into a source container, always use a new applicator/wand. The source containers should never come into contact with the client or any used applicators/wands. Always dispense product onto a working surface area such as a glue ring.



LASH LIFT TOOLS

We recommend using disposables whenever possible, so it minimizes the possibility of cross contamination and exposure to COVID-19. Always use a new applicator/wand when dipping into source containers.


If you re-useable tools (lash picks and shields) are used, they must be disinfected after every client and stored properly after disinfecting. A high level disinfectant, such as Pre-Empt CS 20, must be used to disinfect tools. Once they are disinfected, they should be stored in an enclosed space to prevent contamination - we like to use self seal sterile pouches.


It is beneficial to have a few pairs of your tools on hand to ensure that you always have disinfected tools to work with.


Pre-Empt CS 20 is a great high level disinfectant that can be used to disinfect tweezers (Click Here)

Sterile Pouches for Storage (Click Here)



DESIGNATED WORK AREA

Designate a table/area where you can arrange your required tools for the appointment. This will minimize you grabbing and touching everything during the appointment. It will prevent cross contamination and will allow you to work more efficiently.


BROW LAMINATION & TINT PRACTICES

LIFT, SET, TINT AND CONDITIONING LOTIONS

All products should be dispensed in a manner that will prevent contamination. Never double dip into a source container, always use a new applicator/wand. The source containers should never come into contact with the client or any used applicators/wands. Always dispense product onto a working surface area such as a glue ring.



LASH LIFT TOOLS

We recommend using disposables whenever possible, so it minimizes the possibility of cross contamination and exposure to COVID-19. Always use a new applicator/wand when dipping into source containers.


If you re-useable tools (brow brushes, tint brushes)) are used, they must be disinfected after every client and stored properly after disinfecting. A high level disinfectant, such as Pre-Empt CS 20, must be used to disinfect tools. Once they are disinfected, they should be stored in an enclosed space to prevent contamination - we like to use self seal sterile pouches.


It is beneficial to have a few pairs of your tools on hand to ensure that you always have disinfected tools to work with.


Pre-Empt CS 20 is a great high level disinfectant that can be used to disinfect tweezers (Click Here)

Sterile Pouches for Storage (Click Here)



DESIGNATED WORK AREA

Designate a table/area where you can arrange your required tools for the appointment. This will minimize you grabbing and touching everything during the appointment. It will prevent cross contamination and will allow you to work more efficiently.



Note: We are not COVID-19 Experts. We are simply compiling all our research from credible sources such as Health Canada and Toronto Public Health so Artists have all the information in one place.